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General Terms and Conditions

1. Scope

These General Terms and Conditions (hereafter referred to as "GTC") apply to all orders you place through our online internet shop page www.fetebe.de (hereafter referred to as "Online Shop") for deliveries. A consumer is any natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activities. An entrepreneur is a natural or legal person or a legally capable partnership that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

2. Prices, Shipping Costs, Delivery Conditions

For orders in our internet shop, the prices listed at the time of the order in the offer apply. The stated prices are final prices in Euro, which means they include all price components as well as the statutory value-added tax. The delivery time, unless otherwise specified in the offer, is 3-10 working days. We do not charge additional costs for the use of payment methods. A delivery fee is charged for orders under 79.00 euros. For orders with a value of 79.00 euros or more, the flat rate shipping cost is waived. We provide additional information about the amount on our website and during the ordering process. If not all ordered products are in stock, we are entitled to make partial deliveries at our expense, as far as this is reasonable for you. If the ordered product is not available because fetebe was not supplied by its suppliers through no fault of its own, then fetebe can withdraw from the contract. In this case, fetebe will inform you immediately and may propose the delivery of a comparable product. If no comparable product is available or you do not wish delivery of a comparable product, fetebe will immediately refund any services already provided.

3. Conclusion of Contract

The presentation of the articles does not constitute a legally binding offer, but an invitation to the customer to submit a binding offer. On our ordering page, you can review your entry again. By clicking the "Buy Now" button, you complete the ordering process. This constitutes a binding order. The process can be canceled at any time by closing the browser window. Further information, such as on correction possibilities, is provided on individual pages. Upon receipt of your order in the online shop, you will automatically receive an email documenting your order (order receipt confirmation). A contract is not yet concluded by this. A valid contract between you and us is only concluded when we accept the offer by email or by delivering the goods.

A binding contract may come into effect earlier depending on the chosen payment method:

  • If you have chosen the credit card payment method, the contract comes into effect at the time of the credit card charge.
  • If you have chosen the PayPal payment method, the contract comes into effect at the time of your confirmation of the payment instruction to PayPal.
  • If you have chosen the prepayment method, the contract comes into effect upon receipt of the order entry confirmation.

We only conclude contracts with customers who have reached the age of 18. Articles are only issued in household quantities. If fetebe grants free items, the transfer of ownership regarding the free item is subject to the condition precedent that no revocation has been declared and the revocation period has expired regarding the item, the acquisition of which was a prerequisite for granting the free item. Therefore, if a revocation has been declared regarding the item(s) that was a prerequisite for granting the free item, then the free item must also be returned to fetebe. Furthermore, you can print or save these GTC by using the corresponding function of your internet browser. By logging into your personal customer account, you can view and change your orders and personal data at any time.

4. Transfer of Risk on Delivery

When the goods are shipped, the risk of loss or damage to the goods passes to the consumer only when the goods are delivered to the consumer or to a third party specified by the consumer, who is different from the carrier. However, if the consumer has concluded the transport contract themselves, without making use of a choice proposed by us, the risk passes to the carrier upon handover of the goods.

5. Payment

The payment options will be communicated to the customer in the seller's online shop.

If prepayment by bank transfer is agreed upon, the payment is due immediately after the contract is concluded, unless the parties have agreed on a later due date.

When paying by means of a payment method offered by PayPal, the payment processing will be conducted through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), subject to the PayPal terms of use, available at https://www.paypal.com/de/weba... or – if the customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

Payment by sending cash or checks is not possible.

6. Right of Withdrawal

Consumers have a right of withdrawal.

Right of Withdrawal or Right to Cancel

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you, who is not the carrier, has taken possession of the last item. To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. More information can be found HERE.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer,
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,
  • Contracts for the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery,
  • Contracts for the delivery of goods which, due to their nature, have been inseparably mixed with other goods after delivery,
  • Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery,
  • Contracts for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.

7. Warranty Conditions

The warranty is provided according to legal provisions (24 months from receipt of goods).

If a replacement or repair is not feasible (not possible, too much effort, unreasonable, delay in completion), then the buyer is entitled to a reduction in price or, if the defect is not minor, termination of the contract (rescission).

Compensation for (defect-related) consequential damages, as well as other material damages, financial losses, and damages to third parties against the customer, unless it is a consumer transaction, is excluded.

8. Redemption of Promotional Vouchers

Vouchers issued by the seller as part of promotional campaigns with a specific validity period, which cannot be purchased by the customer (hereinafter referred to as "promotional vouchers"), can only be redeemed in the seller's online shop and only during the specified period.

Certain products may be excluded from the voucher promotion if such a restriction results from the content of the promotional voucher.

Promotional vouchers can only be redeemed before the completion of the ordering process. Subsequent billing adjustment is not possible.

The value of the goods must at least equal the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.

If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.

The balance of a promotional voucher will not be paid out in cash nor will it accrue interest.

The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher, within the framework of his statutory right of withdrawal.

The promotional voucher is transferable. The seller can discharge the obligation to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller is aware or is grossly negligent of the non-entitlement, business incapacity, or lack of authorized representation of the respective holder.

9. Redemption of Gift Vouchers

Vouchers that can be purchased through the seller’s online shop (hereinafter referred to as "gift vouchers") can only be redeemed in the seller’s online shop unless otherwise stated on the voucher.

Gift vouchers and remaining balances of gift vouchers are redeemable until the end of the second year following the year of the voucher purchase.

Gift vouchers can only be redeemed before the completion of the ordering process. Subsequent billing adjustment is not possible.

Gift vouchers can only be used for the purchase of goods and not for the purchase of additional gift vouchers.

If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.

The balance of a gift voucher will not be paid out in cash nor will it accrue interest.

The gift voucher is transferable. The seller can discharge the obligation to the respective holder who redeems the gift voucher in the seller’s online shop. This does not apply if the seller is aware or is grossly negligent of the non-entitlement, business incapacity, or lack of authorized representation of the respective holder.

10. Reservation of Ownership

The goods remain the property of the seller until full payment has been received.

11. Dispute Resolution

The EU Commission provides a platform for online dispute resolution on the following link: https://ec.europa.eu/consumers/odr

This platform serves as a point of contact for the out-of-court resolution of disputes arising from online sales or service contracts in which a consumer is involved.

The seller is not obligated to participate in a dispute resolution procedure before a consumer arbitration board, but is generally willing to do so.